Reservation Policy
- Check-in time is 12 noon and check-out time is 10 a.m.
- If our check-in/out timing does not suit your holiday program, kindly inform us. Necessary room allotments can be arranged on prior information, subject to availability, and may be chargeable by us directly.
- Cancellation or alteration of bookings is entertained, but prior information is required at least a week before your check-in date. Kindly also refer to our Reservation/Cancellation or Amendment Policy.
- Please carry a valid government-issued photo identity and address proof with you for the check-in procedure. PAN Card is not accepted as a valid identity card.
- The credit/debit card holder should be one of the travellers, if you have booked with us using either of the latter.
- We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservation contains or is the result of a mistake or error.
- We may charge a compulsory gala dinner supplement on Christmas / New Year's events or other festive periods. This needs to be cleared separately.
- Breakfast timings are 7:30–10:30 am; thereafter all requests will be chargeable.
Cancellation Policy
These terms and conditions are governed by the laws of India. Administration charge (only applicable to booking changes and cancellations): three weeks prior, 25% cancellation charges. Two weeks before check-in, 50% cancellation charges. Later than this, no refund is entitled.
Note: the above are the cancellation rules, but we will put our best possible efforts to waive/minimize the cancellation charges.
Amendment Policy
- Amendments will be treated as cancellation.
- Any refund will take at least 15 days to process.